Terms & Conditions

Quest Website Terms and Conditions

Terms & Conditions

Welcome to the website for the Quest television channel which is one of the family of educational and entertainment-oriented sites brought to you by Discovery Communications Europe Limited whose registered office is at Chiswick Park Building 2, 566 Chiswick High Road, London W4 5YB, United Kingdom, company number 05039068 and VAT number GB 115 1599 24 ("DCEL"). The following references to “we”, “us” and “our” shall mean DCEL.

These terms and conditions ("Terms") are the terms and conditions on which we make free content services available to you on the Quest website via the internet at www.questtv.co.uk. These Terms apply to all users of the Quest website, including users who contribute content, information and other materials or services on the Quest website. By accessing and using this site you agree to be bound by these Terms. If you do not accept them, please do not use the Quest website.

These Terms do not apply to any website which may be associated with the Quest website and we recommend that you review the privacy policies and terms and conditions on any such websites that you visit.

The Quest website may not have all of the features discussed in these Terms. Additional terms and conditions may also apply to the Quest website where particular services or features are offered (for example, competitions). Such additional terms and conditions may be found at the place where the service is offered, but (when agreed by you) are expressly included in these Terms.

The World Wide Web is an evolving medium and we reserve the right to make changes to the Terms from time to time at our sole discretion in order to accommodate such changes. Please return to review these Terms regularly as by continuing to use the Quest website after we post any such changes, you accept the Terms as modified.

Devices and Availability of Content

Quest programmes are selected, edited, updated and made available to you by DCEL through the Quest Website at its sole discretion. The period of time during which you may access, view and/or listen to such content using the Quest Website may vary. Not all programmes on Quest will be available for you to access, view and/or listen to immediately or at all.

We are unable to guarantee that particular content will be available at any particular time.  We reserve the right to remove and/or alter the content available via the website at any time and for any reason whatsoever.

We will make reasonable efforts to keep the website operational at all times, however we cannot guarantee that your use of the website will be uninterrupted or error-free.  From time to time we may temporarily suspend or remove the website for technical, maintenance or operational reasons.

You can use the Quest website on a variety of devices.  The Terms apply to your use of the Quest website on any device.  Some content or some of the features and functionalities may not be available on all devices.  We make no guarantee that all or any features of the website will work on any particular device.

 To be able to view content using the Quest website you must have a device which is compatible with the website and an active broadband internet connection.  It is your responsibility to ensure that your equipment, systems and connectivity are suitable to enable you to access the content.  We are not responsible in any way for your ability to view content.  You will be solely responsible for any costs and other charges or expenses charged by your Internet Service Provider or mobile network operator in relation to your internet service, your mobile service and any use in relation to the Quest website.

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General Conditions

We reserve the right to refuse service to anyone for any reason at any time and without explanation.

We may, but have no obligation to, remove User Submissions (as defined below) containing content we determine in our sole discretion may be unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party's intellectual property or these Terms. "User Submissions" means visual and textual content collectively and individually, including without limitation photographic and video content.

We reserve the right to discontinue any aspect of the Quest website at any time. 

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Competitions

For the full terms and conditions surrounding competitions, please visit this page.

 

Your Use of the Quest website

You agree that you will only use the Quest website in a manner that is consistent with these Terms and in such a way as to ensure compliance with all applicable laws and regulations and provided that:

1. you are aged 18 years or older; 

2. located in the United Kingdom (“the Territory”);

3. a natural person (i.e. not a company or other business entity).

4. you agree not to distribute in any medium any part of the Quest website, including but not limited to User Submissions without our prior written permission; 

5. you agree not to alter or modify any part of the Quest website or any of its related technologies; 

6. you agree not to access User Submissions or our content through any technology or means other than the graphical user interface provided by us or other explicitly authorised means we may designate; 

7. you agree not to access the User Submissions with a view to harvesting data or any other element from the Quest website; 

8. you agree not to use the Quest website for any commercial use, without our prior written authorisation. Prohibited commercial uses include any of the following actions taken without our express prior written approval: 

                o sale of access to the Quest website or related services on another website; 

                o use of the Quest website or related services, for the primary purpose of gaining advertising or subscription revenue; 

                o the sale of advertising, on the Quest website or any third-party website, targeted to the content or specific User Submissions; and 

                o any other use of the Quest website, or related services that we find, in our sole discretion, to use our resources or User Submissions to have the effect of competing with or displacing the market for us, our content, or User Submissions. 

                o any use that we expressly authorise in writing. 

9. you agree not to use or launch any automated system, including without limitation, "robots", "spiders", "offline readers" or the like that accesses the Quest website in a manner that sends more request messages to our services in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser. Notwithstanding the foregoing, we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, we reserve the right to revoke these exceptions either generally or in special cases. You agree not to collect or harvest any personally identifiable information from the Quest website or to use the communication systems provided by us (e.g. comments or posts) for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Quest website with respect to their User Submission. 

10. you will otherwise comply with the terms and conditions of these Terms, the Community Guidelines as set out below, and all applicable local, national, and international laws and regulations. 

 

If you do not meet the above criteria you should not access or use the Quest website.  You agree that you will provide us with proof of your identity if reasonably requested by us to do so from time to time.

Geoblocking

The Quest Website uses "geo-blocking" measures to prevent you from accessing the services from outside the Territory. You agree not to attempt to access, and/or not to attempt to circumvent the geo-blocking measures to access the content on the website from outside the Territory.

 

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Our Intellectual Property Rights

The Internet allows people throughout the world to share valuable information, ideas and creative works. To ensure continued open access to such materials, we all need to protect the rights of those who share their creations with us.

Although we make the Quest website freely accessible, we don't intend to give up our rights, or anyone else's rights, to the materials appearing on the website. The materials available on the Quest website are and remain the property of us and/or our licensors, and are protected by copyright, trade mark and other intellectual property laws. You acquire no proprietary interest in any such rights or the Quest website. Furthermore, you may not remove or obscure the copyright notice or any other notices contained in the Quest website or anything retrieved or downloaded from them.  You do not have the right to use any content on the Quest Website or mark/logo owned by DCEL or its affiliates or licensors except as provided in these Terms.

You may access User Submissions solely:

• for your information and personal use; and 

• as intended through the normal functionality of the Quest website. 

User comments, posts, usernames, user avatars, photos (together "Comments") are made available to you for your information and personal use solely as intended through the normal functionality of the Quest website, but you acknowledge that we do not manage or host any of them. User Comments are made available "as is", and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, downloaded, or otherwise exploited in any manner not intended by the normal functionality of the Quest website or otherwise as prohibited under these Terms.

You agree not to circumvent, disable or otherwise interfere with security-related features of the Quest website or features that prevent or restrict use or copying of any content or enforce limitations on use of the Quest website or the content therein.

 

You are free to display and print for your own personal, non-commercial use information you access or receive through the Quest website. But you may not otherwise copy, save, modify, reproduce or republish, download, lend, hire, broadcast, stream, capture, archive, share, distribute, translate, display, transmit any part of the Quest website or any of the software or other materials contained on them without our express written permission (except to the extent necessarily required in order for you to use and navigate the Quest website). You may not distribute or transmit the Quest website or any materials found on them (including copies thereof) in any form (including by email or other electronic means) without our express written permission. To the extent permitted by law you agree not to de-compile, reverse engineer, disassemble, rent, lease, loan, sub-license or create derivative works from the Quest website. Requests for permission to use the Quest website other than as set out above may be made by contacting us via the email address and telephone number set out in the Comments and Complaints section below. Of course, you are free to encourage others to access the information themselves on the Quest website, and to tell them how to find it.

We do not want anyone to be confused as to which materials and services are provided by us and which are not. You may not use any trade mark or service mark appearing on the Quest website without the prior written consent of the owner of the mark. Quest is a trade mark and/or service mark of ours.

You agree not to use the Quest website to advertise or to solicit anyone to buy or sell products or services, or to make donations of any kind.

You understand that when using the Quest website you will be exposed to User Submissions from a variety of sources and that we are not responsible for the accuracy, usefulness, safety or intellectual property rights of or relating to such User Submissions. You further understand and acknowledge that you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable.

You agree to compensate us in respect of any damages suffered by us or any of our losses resulting from any claim made by a third party in each case in respect of any matter arising from your use of the Quest website in breach of these Terms or from your violation of any applicable law or regulation.

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Linking and Framing

We welcome links to the Quest website. You are free to establish a hypertext link to the Quest website including deep links to the relevant page/s of the Quest website provided that: 

(i) you give us prior notice in writing of any such link; 

(ii) you do not remove or obscure any advertisements, copyright notices or other notices on the Quest website; 

(iii) the link does not state or imply any sponsorship or endorsement of your site by the Quest website or us,

(iv) you do so in a way that is fair, legal and does not take advantage of or damage our reputation and any such link is for non-commercial purposes.; and 

(v) you immediately stop providing any links to the Quest website on written notice from us. However, you must check the copyright notice on the homepage to which you wish to link to make sure that one of our content providers does not have its own policies regarding direct links to their content on the Quest website.

 

You may not frame any of the content of the Quest website, or incorporate into another website or other service any intellectual property of ours or any of our licensors or as otherwise contained the Quest website.

From time to time we may provide, for your convenience, links to other third party websites or other online services. We accept no responsibility for any of these websites or online services. We will not be a party to any contract or transaction entered into by you with any such third party nor will you involve us in any way in any dispute between you and such third party. A link to another website or online service does not constitute an endorsement of that site or online service (nor of any product, service or other material offered on that site or online service) by us or our licensors.

We are not responsible for, and cannot guarantee the performance of, goods and services provided by advertisers on the Quest website or others to whose sites we link.

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Materials Posted by you

As a User of the Quest website you may submit User Submissions. You understand that whether or not such User Submissions are published, we do not guarantee any confidentiality with respect to any User Submissions.

You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. With respect to User Submissions, you affirm, represent and/or warrant that: you own or have the necessary licenses, rights, consents and permissions to use and authorise us to use all patent, trade mark, trade secret, copyright or other proprietary rights in and to any and all User Submissions to enable use of the User Submissions in the manner contemplated by us on the Quest website. 

For the avoidance of doubt, you retain all of your ownership rights in your User Submissions. However, by submitting User Submissions to the Quest website, you hereby grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, reproduce, distribute, prepare derivative works of , display, share and perform the User Submissions in connection with the Quest website and our successors and affiliates businesses, including without limitation for promoting and redistributing part or all of the Quest website (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the Quest website a non-exclusive licence to access your User Submissions through the Quest website, and to use, reproduce, distribute, display, share and perform such User Submissions as permitted through the functionality of the Quest website and under these Terms.

If you would like us to remove your User Submissions at any time you should contact us by email at the following email address: viewers@questtv.co.uk and we will do so.

The above licences granted by you terminate within a commercially reasonable time after you remove or delete your User Submissions from the Quest website. You understand and agree, however, that we may retain, but not display, distribute, or perform, server copies of User Submissions that have been removed or deleted. The above licences granted by you are perpetual and irrevocable.

 

In connection with User Submissions, you further agree that you will not submit material that is copyright protected, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us all of the licence rights granted herein.

You agree that your conduct on the Quest website will comport with the Community Guidelines as set out below, which may be updated from time to time.

We want to encourage an open exchange of information and ideas. But we do not pre-screen or endorse any User Submissions or any opinion, recommendation or advice expressed therein, and we expressly disclaim any and all liability in connection with User Submissions. You can expect User Submissions to include information and opinions from a variety of individuals and organisations other than us. We do not permit copyright infringing activities and infringement of intellectual property rights on the Quest website, and we will remove all Content and User Submissions if properly notified that such Content or User Submission infringes on another's intellectual property rights. We reserve the right to remove Content and User Submissions without prior notice.

We reserve the right (but assume no obligation) to delete, move or edit any postings that come to our attention that we consider unacceptable or inappropriate, whether for legal or for any other reason. Furthermore, we reserve the right to deny access to anyone who we believe, in our sole discretion, has in any way breached these Terms or where we reasonably believe a user does not comply with any relevant age restrictions on the Quest website.

By submitting any material to any of our chat rooms, forums and/or other public-posting areas, you agree that we can use that material as we see fit and may reproduce, modify and/or distribute the same in any medium and for any purpose. You warrant that all moral rights in any material that you submit to us have been and are hereby waived.

From time to time, users may post their email addresses in our chat rooms, forums and other public-posting areas. You agree not to gather these email addresses for purposes of spamming, that is, sending unsolicited email.

You agree not to use the Quest website to advertise or to solicit anyone to buy or sell products or services, or to make donations of any kind.

The views expressed in any User Submissions which is uploaded by you or other users of the website shall not be construed as a representation of DCEL's views.

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Community Guidelines

The Quest website may include a forum for you to share your photos and videos and other content with the Quest community, or such parts of it as you may choose.

We hope you enjoy using the Quest website, but ask that you respect these Guidelines in addition to the Terms:

1. Only post on the website material that is owned or created by you or in respect of which you have the owner's or creator's permission to post; 

2. Do not introduce any virus or any other harmful computer software code into the Quest website; 

3. Do not use the Quest website to gather personal information of other users and/or send other users unsolicited advertising or emails; 

4. Do not post any material on the Quest website that could be seen as being obscene, pornographic, defamatory, offensive, gruesome or violent; 

5. Do not use the Quest website in order to or commit any criminal or illegal offences or to incite anyone else to do so; 

6. Do not use the Quest website to harass or bully anyone or post any material which could be seen as being offensive, discriminatory, racist, sexist, hateful or harmful in any way or inciting hatred whether based on race, religion, gender, sexuality or otherwise, or promoting, encouraging or facilitating anti-social behaviour ;

7. Do not use the Quest website to promote, encourage or facilitate terrorism or other activities that risk national security; discriminate against any specific social group or otherwise exploit vulnerable sections of society; post misleading, defamatory, or otherwise illegal content; put the welfare of children at risk; promote the tobacco industry or the weapons industry;

If you are found to be in violation of any of the above Guidelines we may remove any User Submissions made by you.  The guidelines above are not exhaustive and may be amended by from time to time.

 

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Termination of Access to the Quest website

We will terminate a User's access to the Quest website if, under appropriate circumstances, such User is determined to be a repeat infringer.

We reserve the right to decide whether Content or a User Submission is appropriate and complies with these Terms of Service for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length. We may remove such User Submissions and/or terminate a User's access for uploading such material in violation of these Terms of Service at any time, without prior notice and at its sole discretion.

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Disclaimer and Exclusion of Liability

We work hard to make the Quest website an interesting and enjoyable place, but we cannot guarantee that our users will always find everything to their liking. Please read this Disclaimer carefully before using any of the Quest website.

YOU AGREE THAT YOUR USE OF THE QUEST WEBSITE IS AT YOUR SOLE RISK. BECAUSE OF THE NUMBER OF POSSIBLE SOURCES OF INFORMATION AVAILABLE THROUGH THE QUEST WEBSITE, AND THE INHERENT HAZARDS AND UNCERTAINTIES OF ELECTRONIC DISTRIBUTION, THERE MAY BE DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS WITH SUCH INFORMATION. WHILST WE WILL ENDEAVOUR TO MAINTAIN THE QUEST WEBSITE, WE CANNOT GUARANTEE THAT IT WILL ALWAYS BE FULLY OPERATIONAL OR ERROR-FREE. WE MAY CHANGE, RESTRICT ACCESS TO, SUSPEND OR DISCONTINUE THE QUEST WEBSITE, OR ANY PART OF THEM, AT ANY TIME.

THE MATERIAL THAT APPEARS ON THE QUEST WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY AND GIVEN THE NATURE OF THE QUEST WEBSITE, ERRORS MAY APPEAR. BEFORE YOU ACT ON INFORMATION YOU HAVE FOUND ON THE QUEST WEBSITE, YOU SHOULD CONFIRM INDEPENDENTLY ANY FACTS THAT ARE IMPORTANT TO YOUR DECISION. WE AND OUR INFORMATION PROVIDERS MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS OR COMPLETENESS OF THE INFORMATION ON THE QUEST WEBSITE. IF YOU RELY ON THE QUEST WEBSITE OR ANY MATERIAL AVAILABLE THROUGH THE QUEST WEBSITE, YOU DO SO AT YOUR OWN RISK.

THE QUEST WEBSITE IS PROVIDED TO YOU AS IS, WITH ALL FAULTS, AND AS AVAILABLE. WE AND OUR AFFILIATES, ASSOCIATED COMPANIES, AGENTS AND LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE QUEST WEBSITE, NOR DO WE OR THEY GUARANTEE THAT THE QUEST WEBSITE WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR THAT THE QUEST WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL AND/OR MATERIAL DOWNLOADED FROM OR OTHERWISE PROVIDED THROUGH THE QUEST WEBSITE.

UNDER NO CIRCUMSTANCES SHALL THE QUEST WEBSITE, WE OR OUR AFFILIATES, AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FOR BREACH OF STATUTORY DUTY OR IN ANY OTHER WAY, EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY ARISING FROM THEIR OWN NEGLIGENCE OR FOR ANY OTHER LIABILITY THE EXCLUSION OR LIMITATION OF WHICH IS PROHIBITED BY LAW, FOR ANY CLAIMS, LOSSES, DEMANDS OR DAMAGES ARISING DIRECTLY OR INDIRECTLY OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE QUEST WEBSITE, INCLUDING ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE QUEST WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING AND WE WILL NOT BE A PARTY TO OR IN ANY WAY RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. THIS EXCLUSION SHALL APPLY TO ANY LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT OR SIMILAR DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOSS OF PROFITS, LOSS OF CONTRACTS OR BUSINESS OPPORTUNITIES, INTERRUPTION OF SERVICES OR LOSS OF DATA, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES.

WE ARE NOT RESPONSIBLE FOR any loss or damage if THE Quest Website is not provided to you or is interrupted or suspended or if we do not comply with the Terms because of events beyond our control such as without limitation an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion,  legislation  or act of Government, nuclear accident , war or terrorist activity, riot, malicious damage, breakdown of plant or machinery, flood, storm or default of suppliers,or other act or event beyond the reasonable control of DCEL.

 

WITHOUT PREJUDICE TO THE FOREGOING, YOU AGREE THAT THE LIABILITY OF US AND OUR AFFILIATES, ASSOCIATED COMPANIES, AGENTS AND LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THE QUEST WEBSITE (OTHER THAN FOR DEATH OR PERSONAL INJURY ARISING OUT OF THEIR OWN NEGLIGENCE OR FOR ANY OTHER LIABILITY THE EXCLUSION OR LIMITATION OF WHICH IS PROHIBITED BY LAW) SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE USE OF THE QUEST WEBSITE.

YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

WE DO OUR BEST TO ENSURE THAT INFORMATION WE POST TO THE QUEST WEBSITE IS BOTH TIMELY AND ACCURATE. BUT NEWS AND CIRCUMSTANCES CHANGE OVER TIME AND REPORTS THAT WERE ACCURATE WHEN POSTED MAY QUICKLY BECOME OUT OF DATE OR INNACURATE. THOUGH WE MAY POST FOLLOW-UP REPORTS, AND MAY CONTINUE TO PROVIDE ACCESS TO THE ORIGINAL REPORT, AS IN AN ARCHIVE OF NEWS STORIES, FOR EXAMPLE, WE DON'T GO BACK AND CHANGE THE ORIGINAL REPORT TO REFLECT NEW DEVELOPMENTS. IF YOU'RE LOOKING FOR THE MOST RECENT INFORMATION ON A GIVEN SUBJECT, AND NOT THE HISTORY OF HOW THE STORY UNFOLDED, IT IS FOR YOU TO ENSURE THAT YOU ARE NOT LOOKING AT AN OUT-OF-DATE REPORT.

Except as set out elsewhere in these Terms we will not be liable to you or to any other person in the event that all or part of the website is unavailable, discontinued, modified or changed in any way.

We do not accept any liability for any damage or loss caused to you where you are not entering into these Terms as a consumer;

 

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Data Protection and Privacy Policy

To obtain access to certain services on the Quest website, you may be asked to input certain data (such as your name, email address, age etc.) and select a user name and a password. You must be at least 16 years old to register on the Quest website. However if you are under the age of 18 you must obtain your parent or guardian's permission to use the Quest website especially regarding the posting of User Submissions and your use of the Quest website implies that your parent or guardian has accepted the responsibility for your use of the Quest website pursuant to these Terms.

You warrant that all information you supply during any such registration process or otherwise on the Quest website will be accurate and complete and that you will not register under the name of, or attempt to enter the Quest website under the name of, any other person. We reserve the right to reject or terminate any user name that, in its judgement, it deems offensive. You will be responsible for preserving the confidentiality of your password and will notify us of any known or suspected unauthorised use of your account.

Please inform us if there is a change in the information you have provided at the time of any registration, including any change of address or name, by returning to the registration screen and resubmitting an updated profile form.

We respect the privacy of our users. Please take a few minutes to review our Privacy Policy. By using the Quest website you agree to the collection and use of your data in accordance with this Privacy Policy.

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Miscellaneous

In the event that any part of these Terms is found to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the validity or enforceability of any other part of these Terms, which shall remain in full force and effect and shall be construed as if the invalid or unenforceable part were not part of these Terms.

These Terms shall be construed and interpreted in accordance with the laws of England. By using the Quest website, you hereby consent to the exclusive jurisdiction of the English courts in respect of all matters or disputes arising out of or relating to these Terms or any use of the Quest website.

Only you or we have the right to enforce any provision under these Terms.

We intend to rely upon these written Terms (as amended in accordance with the provisions above) as the entire understanding between you and us relating to the Quest website. If you and we agree any other changes, please make sure that you request that these are confirmed in writing. That way we can avoid any problems surrounding what we or you are expected to do.

If you breach these Terms and we do not take any action against you, we may still take action against you if you breach the same term on another occasion or if you breach a different term.

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Comments and Complaints

We hope you enjoy using the Quest website, and we welcome suggestions for improvements. If you would like to make any comment on any of the Quest website, or if you have a complaint to make, please contact Viewer Relations at viewers@questtv.co.uk.

If you think there are any errors in any material you find on the Quest website, we invite you to bring this to our attention. Please forward a copy of the material which you believe to be incorrect to our Viewer Relations team, along with an explanation of your reasons for believing it to be incorrect.

ATVOD

ATVOD is the independent co-regulator for the editorial content of certain UK video on demand services.   ATVOD has set out a procedure for handling complaints relating to such  on demand content. Please go to the ATVOD website at www.atvod.co.uk to find out more.

 

Ability to Accept Terms of Service

We are concerned about the safety and privacy of all our users, particularly children. For this reason, parents who wish to allow their children access to the Quest website should assist them in setting up any relevant accounts and supervise their access to the Quest website. By allowing their children to use the Quest website, links to other third party websites or other online services parents or guardians also accept responsibility for the conduct of minors online as well as for the consequences arising from misuse of the Quest website links to other third party websites or other online services by minors. Parents or guardians also acknowledge that minors will be able to access all User Submissions, and despite our best efforts to moderate User Submissions may be unsuitable for minors, therefore as the legal guardian, it is your responsibility to determine whether any of the User Submissions and/or content are appropriate for your child.

Assignment 

These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without notice or restriction.